Privacy Policy

Effective Date: 1st July 2025
Last Updated: 1st July 2025

1. Introduction

We Are Pioneers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wearepioneers.ai (the "Site") or use our AI consultancy and deployment services.

Contact Information:

  • Company: We Are Pioneers

  • Email: jeremy@wearepioneers.ai

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email, phone number, company)

  • Professional information (job title, company size, industry)

  • Communication preferences

  • Information submitted through contact forms, whitepaper downloads, or consultation requests

  • Payment information for our services

  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address and location data

  • Browser type and version

  • Operating system

  • Pages visited and time spent on pages

  • Referring website

  • Device information

  • Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third-party sources, including:

  • Analytics providers (Google Analytics)

  • Social media platforms (LinkedIn)

  • Marketing automation tools

  • Payment processors

3. How We Use Your Information

We use the information we collect to:

  • Provide and improve our AI consultancy services

  • Respond to your inquiries and provide customer support

  • Send you marketing communications (with your consent)

  • Deliver whitepapers and resources you've requested

  • Process payments and manage accounts

  • Analyze website usage and improve user experience

  • Comply with legal obligations

  • Protect against fraud and security threats

  • Conduct business analysis and research

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

  • Consent: When you opt-in to marketing communications or download resources

  • Contract: To provide services you've requested

  • Legitimate Interest: For business operations, security, and improving our services

  • Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third-party vendors who assist with:

  • Website hosting and maintenance

  • Email marketing (e.g., Mailchimp, HubSpot)

  • Analytics (Google Analytics)

  • Payment processing

  • Customer support tools

5.2 Business Transfers

In connection with any merger, sale, or acquisition of our business.

5.3 Legal Requirements

When required by law, court order, or government regulation, or to protect our rights and safety.

5.4 With Your Consent

Any other sharing with your explicit consent.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

  • For legitimate business purposes

Generally:

  • Contact information: Until you unsubscribe or request deletion

  • Service-related data: For the duration of our relationship plus 7 years

  • Marketing data: Until you opt-out or 3 years of inactivity

  • Website analytics: 26 months (Google Analytics default)

7. Your Rights and Choices

7.1 Under GDPR (EU Residents)

You have the right to:

  • Access: Request copies of your personal data

  • Rectification: Correct inaccurate or incomplete data

  • Erasure: Request deletion of your data ("right to be forgotten")

  • Restrict Processing: Limit how we use your data

  • Data Portability: Receive your data in a structured format

  • Object: Opt-out of certain processing activities

  • Withdraw Consent: For consent-based processing

7.2 Under CCPA (California Residents)

You have the right to:

  • Know what personal information we collect and how it's used

  • Delete your personal information

  • Opt-out of the sale of personal information (we don't sell data)

  • Non-discrimination for exercising your rights

7.3 All Users Can:

  • Unsubscribe from marketing emails

  • Update your account information

  • Request information about data processing

  • File complaints with supervisory authorities

To exercise your rights, contact us at: jeremy@wearepioneers.ai

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze website traffic and usage

  • Provide personalized content

  • Enable social media features

Cookie Types:

  • Essential: Necessary for website functionality

  • Analytics: Help us understand website usage (Google Analytics)

  • Marketing: Track effectiveness of our marketing campaigns

  • Functional: Remember your preferences and settings

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption for data transmission

  • Secure hosting environments

  • Access controls and authentication

  • Regular security assessments

  • Staff training on data protection

However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

We may transfer your data to countries outside your jurisdiction. When we do:

  • We ensure adequate protection through appropriate safeguards

  • We comply with applicable data protection laws

  • We use standard contractual clauses where required

11. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information promptly.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Modified" date. For material changes, we may provide additional notice.

14. Contact Us

For questions about this Privacy Policy or our data practices:

Email: jeremy@wearepioneers.ai
Phone: 07590 491791

15. Supervisory Authority

If you're in the EU, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).

This privacy policy was effective as of 1st July 2025.